Return and Exchange Policy: We will gladly return or exchange any non-clearance goods with tags still attached and accompanying receipt for store credit or alternative wears within 14 days of purchase.

Product Warranty: We warranty all goods 30 days from purchase with accompanying receipt. Pilgrim jewellery and Spin Rings have lifetime warranties.

Anti Bullying Policy: Off the Hook is a safe space and will not tolerate bullying in the boutique for our clients and staff. We consider the following types of behavior examples of bullying:

  • Verbal bullying: Slandering, ridiculing or maligning a person or his or her family; persistent name-calling that is hurtful, insulting or humiliating; using a person as the butt of jokes; abusive and offensive remarks.
  • Physical bullying: Pushing, shoving, kicking, poking, tripping, assault or threat of physical assault, damage to a person’s personal property.
  • Gesture bullying: Nonverbal gestures that can convey threatening messages.
  • Exclusion: Socially or physically excluding or disregarding a person in shopping related activities.